Return Policy
(A consumer is any natural person who enters into a legal transaction, which is primarily not attributable to their business or independent professional activities.)
Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without providing any reason.
The withdrawal period is 30 days from the date:
● on which you, or a third party designated by you (who is not the carrier), take possession of the goods, provided you ordered one or more goods in a single order and they were delivered together;
● on which you, or a third party designated by you (who is not the carrier), take possession of the last goods, provided you ordered multiple goods under a single order and they were delivered separately.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this agreement. You can do this by email: SUPPORT@mypurewardrobe.com.
You may use the attached model withdrawal form for this, but it is not mandatory.
For the withdrawal period to be observed, it is sufficient for you to send the notice regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 30 days from the day we receive your withdrawal notice.
We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise. In no case will this refund incur any costs for you.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever comes first.
You must return the goods to us without undue delay and no later than 30 days from the date you inform us of the withdrawal from the contract. The deadline is met if you send back the goods before the 30-day period expires.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that exceeds what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for Exclusion and Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
● for the supply of goods that are not prefabricated and that are made according to the consumer's individual choice or decision;
● for the supply of goods that spoil quickly or have a limited shelf life;
● for the supply of alcoholic beverages where the price was agreed upon in the contract, but which can only be delivered after 30 days at the earliest, and whose value depends on market fluctuations;
● for the supply of newspapers, periodicals, or magazines, except for subscriptions.
The right of withdrawal expires early in the case of contracts:
● for the supply of sealed goods that are not suitable for return for health or hygiene reasons, if the seal was broken after delivery;
● for the supply of goods that, due to their nature, have been inseparably mixed with other goods after delivery;
● for the supply of audio and video recordings and computer software in sealed packaging, if the seal was broken after delivery.
Cancellation Form Example
Please contact us via the following email address before returning the goods: SUPPORT@mypurewardrobe.com.
The return address on our packages is not our return address. You will receive our return address by email upon request.
If you wish to cancel the contract, please complete the form below and send it to us via email.
Cancellation Form
I/we () hereby withdraw from the contract concluded by me/us () regarding:
● the purchase of the following goods () /
● the provision of the following service ()
Ordered on: () ____________ / Received on: () ______________
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Cross out what does not apply.