General Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: The period within which the consumer may exercise their right of withdrawal.
Consumer: The natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader.
Day: Calendar day.
Continuing transaction: A distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time.
Durable medium: Any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Trader: The natural or legal person who offers products and/or services at a distance to consumers.
Distance contract: A contract concluded within the framework of a system organised by the trader for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment at which the contract is concluded.
Means of distance communication: A means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time.
General Terms and Conditions: These present General Terms and Conditions of the trader.

Article 2 – Right of Withdrawal
The consumer has the right to withdraw from the contract within a 30-day cooling-off period without giving any reason. During the cooling-off period, the consumer will handle the product and its packaging with care.
If the consumer exercises their right of withdrawal, they shall return the product with all supplied accessories, and if reasonably possible in its original condition and packaging, according to reasonable instructions provided by the trader.

Article 3 – Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the terms and conditions can be viewed at the trader’s premises and will be sent free of charge at the consumer's request.
If the distance contract is concluded electronically, the text of these terms may be made available to the consumer electronically in such a way that they can be stored easily on a durable medium.
Where specific product or service conditions apply in addition to these general terms, the consumer may rely on the most favourable provision in the event of contradictory clauses.
If one or more provisions in these general terms are at any time wholly or partially nullified or annulled, the remaining provisions will remain in effect. The affected clause will be replaced in mutual consultation by a clause that most closely resembles the original intent.
Situations not covered by these general terms and any ambiguity regarding their interpretation should be assessed "in the spirit" of these terms.

Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be clearly stated. Offers are non-binding; the trader may modify or withdraw them.
The offer contains a complete and accurate description of the offered products/services, sufficiently detailed for consumers to make a well-informed decision.
If images are used, they truthfully represent the products/services. Obvious errors do not bind the trader.
Visual materials are indicative and cannot be grounds for compensation or contract dissolution.
Each offer clearly outlines the rights and obligations that accompany acceptance, such as:

  • Shipping costs, if applicable

  • The method of contract formation and required steps

  • Whether the right of withdrawal applies

  • Payment, delivery, and contract execution methods

  • The period for offer acceptance and price guarantee

  • Communication costs if they differ from standard rates

  • Whether the agreement is archived and how it can be accessed

  • How the consumer can review and correct input before placing the order

  • Available contract languages besides Dutch

  • Applicable codes of conduct and where to consult them

  • The minimum contract duration for continuing transactions

  • Optional: available sizes, colours, materials

Article 5 – The Contract
The contract is formed once the consumer accepts the offer and meets the stated conditions.
If the offer was accepted electronically, the trader will immediately confirm receipt. Until this is done, the consumer can cancel.
If the contract is electronic, the trader ensures secure data transmission and a safe website environment.
The trader may assess whether the consumer can meet their payment obligations and decline an order with justification.
Upon delivery, the trader will provide:

  • The business address for complaints

  • Information about the right of withdrawal

  • Warranty and after-sales service info

  • The same details as in Article 4(3), unless already provided

  • Cancellation terms for long-term contracts
    For continuing contracts, this info is only given on the first delivery. Contracts are subject to product availability.

Article 6 – Right of Withdrawal
Consumers can withdraw within 30 days of receiving the product.
During this time, they may handle the product only as needed to evaluate it.
If they withdraw, they must return the product in its original state and packaging, if reasonably possible.
The consumer must notify the trader in writing or via email within 30 days.
After notification, the product must be returned within another 30 days, with proof of dispatch.
If the consumer fails to meet these deadlines, the sale is final.

Article 7 – Return Costs in Case of Withdrawal
Return costs are the consumer's responsibility.
If the consumer paid an amount, the trader will refund it within 30 days, subject to receipt of the return or proof thereof.

Article 8 – Exclusion of Right of Withdrawal
The trader can exclude withdrawal for certain products, provided this is clearly stated before the contract is concluded.
This applies to products:

  • Made to consumer specifications

  • Clearly personal in nature

  • Not suitable for return due to their nature

  • Perishable or subject to rapid aging

  • With price tied to financial market fluctuations

  • Newspapers/magazines

  • Audio/video/software with broken seals

  • Hygienic items with broken seals

Article 9 – Price
Prices remain fixed during the offer period, unless tax rates change.
For market-sensitive products, prices may vary. This will be clearly indicated.
Price increases within 3 months are only legal if based on law.
Later increases are allowed only if agreed and the consumer may cancel on that basis.
Prices are subject to printing errors; traders are not bound by mistaken pricing.

Article 10 – Conformity and Warranty
The trader guarantees that products/services comply with the agreement and legal requirements at the time of conclusion.
Manufacturer warranties do not affect statutory rights.
Defects must be reported within 30 days and returned in original condition.
Warranty does not apply if:

  • Consumer or third party altered or repaired the product

  • Product was mistreated or used contrary to instructions

  • Faults result from official material or quality regulations

Article 11 – Delivery and Execution
The trader takes great care in processing orders.
Accepted orders are delivered promptly, within 30 days unless agreed otherwise.
If delayed, the consumer will be informed and may cancel at no cost.
Refunds after cancellation must occur within 30 days.
If a product is unavailable, a replacement may be sent, clearly labelled as such.
Right of withdrawal applies to replacements; return costs are covered by the trader.
Risk of loss/damage lies with the trader until delivery.

Article 12 – Duration, Termination, and Renewal of Continuing Contracts
Termination
Consumers may cancel indefinite contracts for recurring delivery anytime with no more than one month’s notice.
Fixed-term contracts can be cancelled at the end of the term with similar notice.
Termination must be possible at any time and in the same manner the contract was entered.

Renewal
Fixed-term contracts cannot be renewed silently, except for:

  • Newspapers/magazines extended up to 3 months with a one-month cancellation notice
    Indefinite renewal is only valid if the consumer can cancel anytime with no more than one month's notice (three months for infrequent deliveries).
    Trial subscriptions are not silently renewed.

Duration
Contracts longer than a year can be cancelled after one year with a maximum notice period of one month unless early termination is unreasonable.

Article 13 – Payment
Unless otherwise agreed, consumer payments are due within 7 working days after the cooling-off period.
For services, payment is due after contract confirmation.
Consumers must promptly report inaccurate payment details.
In case of default, the trader may charge reasonable pre-announced fees.

Article 14 – Complaints
Complaints must be submitted within 7 days of discovering the issue, clearly described.
They will be answered within 14 days.
If more time is needed, the trader will give an estimated timeline.
Unresolved complaints may become formal disputes.
Complaints do not suspend obligations unless stated by the trader.
If the trader deems the complaint valid, they will remedy the issue at their discretion.